This study identifies gaps in homeland security with a focus on gaps in aviation
security. The September 11, 2003 terrorist attacks on New York’s World Trade Center
I and the Pentagon resulted in the loss of over 3,000 lives, severely impacted our...
Benchmarking can be defined as a management tool for comparing performance against
an organization that is widely regarded as outstanding in one or more areas, in order to
improve performance (Bardi, Coyle, & Langley, 1996). This paper...