Public Administration Capstones; Management/Public Administration Capstones;
This is an attempt to highlight the paradigms of the United States’ air transportation
system and examine how those paradigms affect the passenger, the government, and the
airlines. This paper focuses on the proposed Passenger Bill of Rights and...
This study explores customer service delivery and provisions at Delaware Technical &
Community College, Terry Campus, which is a two year institution. The research examined the
delivery of customer service of front-line staff of the Student...
The purpose of this research is to function as an inquiry examining current prevention plans and to identify what measures can be implemented or modified to reduce the likelihood of client-initiated violence in state agencies