Benchmarking can be defined as a management tool for comparing performance against
an organization that is widely regarded as outstanding in one or more areas, in order to
improve performance (Bardi, Coyle, & Langley, 1996). This paper...
This study explores customer service delivery and provisions at Delaware Technical &
Community College, Terry Campus, which is a two year institution. The research examined the
delivery of customer service of front-line staff of the Student...